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CMI Operations Manager Level 5

CMI Operations Manager Level 5

We work as their partner in delivering on that vision, developing stronger employees who work well as individuals and as part of a team.

This apprenticeship is for someone working in a private, public or third sector organisation of any size who manages teams and/or projects. For example they are creating and delivering operational plans, managing projects, leading and managing teams, managing change or resources. Their key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

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Typical Job Roles:
Operations Manager,
Regional Manager,
Divisional Manager,
Department Manager and specialist managers.

 

Awarding Body: CMI

Type: Standard

Qualification Title: CMI Operations Manager Level 5

Duration: Typically this apprenticeship will take 2 ½ years to complete.

Course Credit: 90

Next Intake: Please call on : 020 3784 6005

Campus: Presidency London College, Harrow Road, London, W10 4RA

 

Professional Qualification

The Managers will additionally be able to select relevant units during the course of their Apprenticeship which lead to the achievement of the CMI Level 5 Diploma in Leadership and Management.

 

Employer Commitment

An employer must be prepared to provide the learner with the opportunity to carry out work and be part of projects which will enable the learner to produce substantial evidence towards their qualification. In order to ensure the successful progression of the learner we request that employers participate in joint reviews of the learner’s progress at regular intervals throughout the apprenticeship. This ensures continued and positive progress through the apprenticeship. It will also provide the opportunity to discuss and agree how any issues are to be resolved and how additional stretching and challenging activities can be built in.

Training and Support from Skills Training UK

During the apprenticeship the learner will have a dedicated trainer-assessor who will visit them within the work place at least once per month in order to support their learning, development of competency and generation of evidence. This will also be supported between visits by off-site information, advice, guidance and academic progress support. The trainer-assessor will work with the learner and the employer in order to ensure that all learning needs are being met for both parties, in order to ensure successful progression against all elements of the apprenticeship. The knowledge modules and professional CMI qualification will require formal teaching sessions which may take place within an appropriate area within the workplace or off site.

 

Eligibility

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the End Point Assessment.

 

Requirements: Knowledge, Skills and Behaviours

Below are examples of what the Level 5 Operations Manager includes. By selecting specified units, learners can also work towards achievement of the CMI Level 5 Diploma in Leadership and Management and in doing so they will also
have covered most of the Knowledge and Skills required for the Level 5 Operations Manager Standard. Learners will be supported by Skills Training UK to achieve this professional qualification alongside the Apprenticeship Standard.

Knowledge and Skills

Organisational Performance – delivering results Operational Management – for example knowledge of management approaches and models and the skills to create plans, set KPIs and manage resources

  • Project Management – for example knowledge of the tools and techniques for project management and the skills to plan, organise and manage resources
  • Finance – understanding and developing skills in business finance and skills in monitoring budgets and financial forecasting
  • Interpersonal Excellence – managing people and developing relationships
  • Leading People – knowledge of leadership styles and the skills to be able to lead, delegate and mentor teams, as well as support the management of change
  • Managing People – for example how to recruit, develop, build and motivate high performing teams and other skills including managing performance and delegating
  • Building Relationships – knowledge of techniques for managing partner, stakeholder and supplier relationships and effective negotiation and influencing skills
  • Communication – developing effective communication techniques and skills for chairing meetings and presenting using a range of media. Able to challenge and give constructive feedback.
  • Personal Effectiveness Self-Awareness – including understanding own impact and emotional intelligence
  • Management of Self – time management, prioritising and approaches to planning
  • Decision Making – problem solving and decision making techniques, including data analysis

Behaviours

  • Takes Responsibility – developing resilience and accountability, as well as determination when managing difficult situations.
  • Inclusive – being open, approachable and able to build trust with others. Seeks views of others and values diversity.
  • Agile – developing as a flexible, creative, innovative and enterprising manager, positive and adaptable and open to new ways of working.
  • Professionalism – being fair, consistent, impartial, open, honest and operating within organisational values.

Independent End Point Assessment

To successfully complete the apprenticeship, the learner needs to pass an End Point Assessment. This assessment is an independent assessment which has several stages:

  • A knowledge test using scenarios and questions
  • A structured, competency based interview
  • A portfolio – this is a collection of evidence from real work projects
  • A work based project, presentation of the project and Q&A
  • An interview – this is carried out via a face to face or skype call with an assessor from the end point assessment body, to verify the learner’s knowledge and competence

The assessor from the end point assessment body will then decide whether to award successful apprentices with a pass, a merit or a distinction.

Professional Recognition

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.

    Want to Apply?

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    Course Line:  020 3784 6005

    Email: [email protected]

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    Disclaimer:

    All course code’s shown on the website are for courses starting in the 2018-19 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.

    The course information describes programmes offered by Presidency London College. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

    The College reserves the right to update and amend information as and when necessary. Presidency London College will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.

    Overview of the role

     

    Managing teams and projects in line with a private, public or voluntary organisation’s operational or departmental strategy.

     

    Details of standard

     

    Occupation

     

    An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

     

    Entry Requirements

     

    The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

     

    Requirements: Knowledge, Skills and Behaviours

     

    Knowledge What is required (through formal learning and applied according to business environment)

     

    Organisational Performance – delivering results

     Operational Management Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
    Project Management Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
    Finance Understand business finance: how to manage budgets, and financial forecasting.

    Interpersonal Excellence – managing people and developing relationships

    Leading People Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
    Managing People Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
    Building Relationships Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.
    Communication Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.

    Personal Effectiveness – managing self

    Self -Awareness Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
    Management of Self Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
    Decision Making

    Understand problem solving and decision making techniques, including data analysis.

    Understand organisational values and ethics and their impact on decision making.

    Skills What is required (acquired and demonstrated through continuous professional development)

    Organisational Performance – delivering results

    Operational Management

    Able to input into strategic planning and create plans in line with organisational objectives.

    Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.

    Project Management Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.
    Finance Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.

    Interpersonal Excellence – managing people and developing relationships

     

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